Support

My daily reminder didn't fire

Check that notifications are allowed for Cortiq in iPhone Settings → Notifications. The reminder is scheduled on your device — no internet needed — but iOS silences it if notifications are off. You can change the time in Settings → Daily reminder inside the app.

Will my progress move to a new iPhone?

Yes, as long as both devices are signed in to the same Apple ID with iCloud Drive on. Progress syncs through your personal iCloud, so it also survives deleting and reinstalling the app. Records from two devices merge — nothing gets overwritten.

Why do the symbols mean different things each run?

That's the exercise. In Symbol Mode the three shapes are dealt onto +, −, × fresh every session, so you have to decode before you calculate — a fixed mapping would decay into plain arithmetic. The legend is shown before the clock starts and stays visible during the run.

How do medals work?

Speed Arithmetic awards Gold under 60 seconds, Silver under 90, and Bronze under 120 — with at most 2 misses. The weekly tests don't award medals; they report the change against your own previous result instead.

Can I change the app's language?

Settings → Language. Cortiq ships in 13 languages; “System” follows your iPhone's language. The Word Memory test uses words in the selected language, so it measures memory rather than vocabulary.

How do I erase everything?

Delete the app to remove all data from the device. If iCloud Drive was on, turn it off for Cortiq first (iPhone Settings → your name → iCloud) if you don't want progress restored on a later reinstall.